FAQ

We clean all types of sneaker and shoe materials, including leather, suede, nubuck, canvas, mesh, knitted fabrics, synthetics, sheepskin, and all types of soles.

Brands we regularly service include:

• Popular Athletic & Everyday Brands: Nike, Adidas, Nike Jordan, New Balance, Asics, Saucony, On Running, Hoka, Puma, Reebok, Converse, Vans, Salomon, Brooks, Mizuno
• Lifestyle & Streetwear Brands: Veja, Common Projects, Axel Arigato, Koio, Oliver Cabell, Autry, Represent
• Luxury, Designer & Niche Brands: Gucci, Balenciaga, Louis Vuitton, Prada, Dior, Saint Laurent, Alexander McQueen, Valentino, Christian Louboutin, Bottega Veneta, Chanel, Fendi, Givenchy, Rick Owens, Visvim, Officine Creative, Guidi, Clarks

If your brand isn’t listed, we still clean most wearable footwear — we adapt our cleaning method to your material and finish.

Yes. Each pair is assessed individually. We use hand-cleaning techniques and lab-tested products that protect materials while removing dirt, stains, and odors.

For delicate, vintage, or designer shoes, please see our Terms & Conditions for full information on potential risks.

1. Add your pairs to cart: Adjust the quantity for the number of pairs.
2. Provide contact info: Phone and email for updates and collection arrangements.
3. Choose your delivery method:
   • In-store drop-off
   • Tracked postage (UK-wide)
   • Door-to-door collection

• Hand cleaning of uppers, midsoles, outsoles, laces, and liners
• Interior cleaning and deodorizing
• Treatment with Sneaker Pharm lab-tested cleaning products

Optional extras: Protection spray, Steam treatment, Specialty sole care. For full details and other repair/restoration services, see our Services Page.

Cleaning only — repairs, repainting, or restoration are separate services.

• Deep clean: Starting from £40 per pair we clean all styles of footwear but prices may vary depending on the type and condition of the materials.
• Resoles & repair work: Prices listed on SneakerPharm Services Page
• Heavily soiled shoes: Additional £10 may apply depending on condition

Final pricing may vary depending on shoe condition, material, and complexity of the cleaning or repair. All pricing is confirmed before work begins.

• Sole reglue & stitching
• Heel lining patch-up
• Darning and hole repairs
• Re-dyeing & repainting
• Full heel rebuilds
• Full restoration

These services must be added separately at checkout. Prices start from £35 and are confirmed before work begins.

• In-store drop-off: Sneaker Pharm, 28 Dale Street, Manchester, M1 1FY
• Postal service (UK-wide): Return tracked shipping included — send via tracked or special delivery
• Door-to-door collection: We’ll contact you to schedule

For high-value pairs, insured postage is recommended.

Typical turnaround: 5–7 working days. Times may vary depending on workload or additional care required.

Priority / Express service: If you need your shoes cleaned faster, we offer a priority service for an additional fee. Availability is subject to current workload — final timelines and pricing will be confirmed before processing.

Refer to our Terms & Conditions for timing, exceptions, and additional terms.

We work with the shoes we receive. Our service improves appearance, hygiene, and wearability, but we do not guarantee a factory-new finish. Outcomes depend on shoe condition, materials, and wear. See our Terms & Conditions for details.

Cleaning is bespoke and irreversible. Refunds for cosmetic dissatisfaction are not provided. Liability is limited to the service value, in line with UK consumer law. Full details in our Terms & Conditions.

Yes. We work with premium leathers, delicate fabrics, and mixed-material shoes. Special handling and potential risks are detailed in our Terms & Conditions.